Finnish/Dutch/German/Norwegian/Swedish/Polish/Danish speaking Customer Service specialist
Work
Applying for the vacancy has ended
Description
Our client is a multinational information technology services and consulting company across 90 countries.
Requirements
- English skills (B2 or higher level) in writing and speaking to understand documentation and log accurately in the client systems
- Additionally, you need to have one of the foreign language skills – German, Dutch, Polish, Swedish, Finnish, Norwegian or Danish (B2/C1 or higher level)
- Previous experience in an outsourced customer service environment is advantageous
- Good at using computers and can do many things at once on them
- Friendly, positive, and likes working with others
- Can work well in a group
- Likes helping people and solving problems
Duties
- Help customers with questions or problems using phone, email, chat, etc., making sure to solve them quickly
- Keep accurate records of how issues are solved using the contact center tool
- Make sure problems are solved on time according to set goals
- Get help from the immediate supervisor for urgent issues
- Work alone or with others as needed
- Talk well with people inside and outside the company
- Make sure customers are happy and do work that meets quality standards
- Stick to scheduled work times
- Handle customer contacts while meeting goals for how quickly we respond, how long it takes to handle the issue, and how often we successfully solve issues
- Do extra tasks to make customers happier or to do better on goals
- Go to training when needed
Proposal
- Working in flexible shifts
- Private medical insurance for self and family (spouse and kids)
- Career opportunities across the globe
- Learning- Access to multiple free trainings and courses via our internal learning platform
- Fun at work - multiple fun at work activities regularly
- Modern office at Jaunā Teika (Gustava Zemgala gatve 74, Riga)
Please send your CV and motivation letter to dt@afr.lv or use internal apply system. Thank you!
Location
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About the company
Alliance for Recruitment
Alliance for Recruitment ir lielākais personāla atlases uzņēmums Baltijā gan pēc darbinieku un veiksmīgi pabeigtu projektu skaita, gan pēc ikgadējās izaugsmes.
Mēs sniedzam personāla atlases pakalpojumus, izmantojot tiešās atlases (headhunting) un citas metodes, kā arī piedāvājam kandidātu novērtēšanas, aprūpētā darba uzteikuma (outplacement), personāla atlases ārpakalpojuma (RPO), darbinieku nomas (staffing) un personāla konsultāciju pakalpojumus.
Klienti novērtē mūsu ātrumu, precizitāti un elastību. Balstoties uz pēdējo gadu statistiku, katru gadu mūsu klienti pieņem darbā vairāk nekā 1200 kandidātus.
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