Junior IT Case Coordinator

We are looking for a Junior IT Case Coordinator to be a part of our Service Desk Team.

• Fluency in English both written and spoken
• A goal oriented and very accurate personality;
• ITIL Foundation Certification (preferable);
• An active interest in the IT field, IT education (preferable).

• Categorizing, prioritizing and dispatching the in-scope cases to correct assignment groups timely, and assigning the cases, when required;
• Monitoring all in progress tickets and working in one or more internal and customer ticketing systems;
• Ensuring all active tickets in customer ticketing systems are updated with latest information;
• Ensuring communication between AGS technicians and customer or supplier groups.

• An international and fast pace environment;
• Training and growth opportunities;
• Company events and an active social life;
• Covered telephone expenses;
• A modern office with free parking;
• Company covered health insurance.