Customer satisfaction specialist (English + Spanish/French)
Salary(gross): from 1340 to 1600 EUR monthly
Apply till 29.05.2022
DiscoverCars.com, one of the fastest-growing companies in Europe, according to the Financial Times, seeks to be a world leader in online car rental reservations. Successfully operating for 9 years and serving together with 400+ trustful partners across more than 10 000 locations. Our company is constantly adding new partners in new locations and pushing for the best prices and service for our customers, with 1.6 million monthly webpage visits.
We currently serve more than 250k customers a year via our website, which is available in 17 languages while providing the best possible service.
Find out more our company at https://www.discovercars.com/
We are seeking to add a talented Customer Satisfaction Specialist to this team who will work in the morning or evening shift and provide support to English or Spanish/French customers.
- Have a high level of SPANISH/ FRENCH language skills with excellent English skills.
- Have knowledge of customer care and understanding the needs of customers.
- Understand that the customer always comes first and to have a passion for assisting people.
- Have superb problem-solving skills and be able to be flexible to different customer profiles.
- Have good computer skills.
- Take ownership of your work and be able to multitask.
- Willing to learn and develop new skills continuously.
What you'll be doing:
- Processing post rental feedback, claims, and requests of customers from different sources.
- Ensuring the accuracy and completeness of claims forms and reports.
- Investigating coverage questions and problems.
- Investigating the client’s bank disputes.
- Using empathy/positive language when answering a client's request.
- Contribute your ideas to improve our Customer care workflow and increase customer retention.
- Be a team player and help the rest of the customer care team in any way you can.
- Identifying and resolving customer requests in a timely fashion following established guidelines.
What do we offer?
- In-house fully paid introduction training.
- Work in a multi-cultural team of professionals.
- Competitive fixed salary plus performance-based bonus plan.
- Flexible work, including evening and weekend shifts, to combine work with studies, hobbies or child care.
- Great internal career cross-department growth opportunities.
- 2hrs self-development time per week.
- Exclusive car hire rates for you, your family/friends.
- Co-financed health insurance after successful probation period.
This is a fantastic opportunity for someone with the correct skills to work in a highly ambitious and fast-growing international company.
We appreciate every application, but please note that we will contact those applicants who will be invited to a job interview.
Please send your CV and motivation letter to email@example.com or use internal apply system. Thank you!
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About the company
DiscoverCars.com is an online car hire reservation agency - serving over 1 million visitors on our website a year in more than 5,000 locations worldwide. While our company continues to grow, our goal remains the same – delivering outstanding car hire products with the best possible customer service.