Description
A quality manager is a professional who oversees and ensures quality operations, products or services for an organization. A quality manager can be found in almost every industry and uses a variety of tools to develop, plan, coordinate and meet an organization's established quality standards.
2. Working with purchasing staff to establish quality requirements from external suppliers
3. Ensuring compliance with national and international standards and legislation
4. Considering the application of environmental and health and safety standards
5. Agreeing standards and establishing clearly defined quality methods for staff to apply
6. Defining quality procedures in conjunction with operating staff
7. Setting up and maintaining controls and documentation procedures
8. Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary
9. Persuading reluctant staff to change their way of working to incorporate quality methods
The United States of America: $72,555 per year
Australia: AU$82,876 per year
Tasks:
1. Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements2. Working with purchasing staff to establish quality requirements from external suppliers
3. Ensuring compliance with national and international standards and legislation
4. Considering the application of environmental and health and safety standards
5. Agreeing standards and establishing clearly defined quality methods for staff to apply
6. Defining quality procedures in conjunction with operating staff
7. Setting up and maintaining controls and documentation procedures
8. Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary
9. Persuading reluctant staff to change their way of working to incorporate quality methods
Key skills for quality manager:
- Be cognizant and knowledgeable of quality standards and models
- Be strategic, methodical, logical and detail oriented
- Be an excellent communicator
- Be multitalented and able to perform different roles
- Have supervisory, management and networking capabilities
- Mathematical and numeric skills
- Have proficient interpretation skills for figures, statistics, regulations and policies
- Ability to investigate, document, and maintain records accurately
- Be professional, customer friendly and amenable
Average salary (2014):
The United Kingdom: £34,603 per yearThe United States of America: $72,555 per year
Australia: AU$82,876 per year
Qualifications and training required:
To become a professional in quality management one must have prior experience in quality control and/or management. Quality managers’ qualifications are relevant to their job position. It is acceptable to have a degree or masters degree. However, some managers attain additional certification from Quality Management Institutes or societies.