Junior Account Manager

Finchecker is a leading provider of comprehensive AML (Anti-Money Laundering) and KYC (Know Your Customer) services. Our mission is to help businesses mitigate risk and combat fraud by offering a wide variety of tailored solutions. We are looking for a dedicated and proactive Junior Account Manager to join our team and contribute to our client success efforts.

We are seeking an enthusiastic and customer-oriented Junior Account Manager to be the main point of contact for our clients. The successful candidate will be responsible for collecting and resolving client issues and questions, creating user/API keys for the software, and occasionally performing upsells. This role requires excellent communication skills and the ability to work collaboratively with various teams within the company.

• Serve as the primary point of contact for clients, ensuring timely and effective communication.
• Collect client issues and questions, and work with internal teams to resolve them promptly.
• Create and manage user/API keys for clients using our software.
• Identify opportunities for upselling additional services to existing clients.
• Maintain detailed records of client interactions and issues in our CRM system.
• Assist clients with onboarding and training on our software.
• Monitor client satisfaction and proactively address any concerns.
• Collaborate with the sales and product teams to ensure client needs are met.
• Provide regular updates and reports on client status and account activities.

Preferred qualifications

• Bachelor’s degree in Business, Communications, or a related field.
• 1-2 years of experience in account management, customer service, or a related field (internships and relevant coursework will be considered).
• Experience in the financial services or fintech industry.
• Understanding of AML/KYC processes and regulations.
• Experience with API key management and software onboarding.
• Sales or upselling experience.

• Strong written and verbal communication skills in English.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple client accounts and projects simultaneously.
• Strong problem-solving skills and attention to detail.
• Proficiency in using CRM software and other customer management tools.
• Ability to work collaboratively in a team environment.

• Work in amazing team
• Opportunities for professional development and growth.
• Collaborative and inclusive work environment.
• Flexible work arrangements.
• Access to cutting-edge tools and resources.