Swedish Speaking IT Support Specialist

We are looking for a Swedish speaking service desk agent to be a part of our Service Desk team.

Are you, someone who freely orientates around your computer? Are you fluent in Swedish and English? Do you enjoy helping people around you? Yes – then why don’t become a part of our bilingual Service Desk team!

• Fluency in Swedish and English both written and spoken;
• A goal oriented and very accurate personality;
• An active interest in the IT field;
• ITIL Foundation Certification (preferable).

• Answering the phone calls of customers in accordance with service goals;
• Solving and managing incidents, standard requests according to defined service level that can be performed remotely;
• Following-up on active cases and ensuring fast solutions of cases;
• Conducting an effective and fast troubleshooting;
• Following existing processes and procedures;
• To document all facts and actions;
• To ensure an unambiguous and clear communication with the customer about the progress of the case’s;
• Escalate cases where the tasks is not happening according to current service level;
• To take responsibility of individual customers cases – appointed by the team leader.

• Salary 1550EUR gross;
• An international and fast pace environment;
• Training and growth opportunities;
• Company events and an active social life;
• Covered telephone expenses;
• A modern office with free parking;
• Company covered health insurance.