Customer service executive (English + Portuguese/ Dutch/ German/ Italian/ Polish /French)
Work
Salary(gross): from 1450 to 1700 EUR monthly
Applying for the vacancy has ended
Description
DiscoverCars.com, one of the fastest-growing companies in Europe, according to the Financial Times, seeks to be a world leader in online car rental reservations. Successfully operating for 9 years and serving together with 400+ trustful partners across more than 10 000 locations. Our company is constantly adding new partners in new locations and pushing for the best prices and service for our customers, with 1.6 million monthly webpage visits.
We currently serve more than 250k customers a year via our website, which is available in 17 languages while providing the best possible service.
Find out more our company at https://www.discovercars.com/
We are HIRING a Customer Service Executive (ENGLISH + PORTUGUESE/ DUTCH/ GERMAN/ ITALIAN/ POLISH/ FRENCH) to join our GROWING TEAM!
Requirements
Requirements:
- Have native/ (C level) Portuguese/ Dutch/ German/ Italian/ Polish/ French language skills with excellent English skills (C1 level or higher).
- Have knowledge of what makes for the best customers service experiences.
- Understand that the customer always comes first and have a passion for assisting people.
- Have superb problem-solving skills and be able to be flexible to different customer profiles.
- Take ownership of your work and be able to multitask, as well.
- You need to be based in Latvia.
Duties
What you'll be doing:
- Using empathy/positive language when answering questions while customers are browsing our website.
- Helping each customer find their ideal car.
- Spotting opportunities to provide information that a customer may require at a later stage.
- Dealing with requests for booking and picking up a rental car.
- Keep customers coming back again and again.
- Contribute your ideas to improve our Customer Support workflow and the DiscoverCars.com product.
- Be a team player and help the rest of the support team in any way you can.
Proposal
What do we offer?
- Flexible work, including evening and weekend shifts, to combine with studies, hobbies or child care.
- In-house fully paid introduction training.
- Work in a multi-cultural team of professionals.
- Great career cross-departments growth opportunities.
- Competitive fixed salary plus performance-based bonus plan.
- Exclusive car hire rates for you, your family/friends.
- Co-financed health insurance after successful probation period.
- 2hrs self-development time per week.
- Language courses provided by company.
This is a fantastic opportunity for someone with the correct skills to work in a highly ambitious and fast-growing international company.
Did we spark your interest? Get in touch and let’s talk! To apply for this opportunity, please send your resume (in English).
We appreciate every application, but please note that we will contact those applicants who will be invited to a job interview.
Please send your CV and motivation letter to agita.obrumane@discovercarhire.com or use internal apply system. Thank you!
Location
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About the company
Discover Cars
DiscoverCars.com, one of the fastest-growing companies in Europe, according to the Financial Times, seeks to be a world leader in online car rental reservations. Serving more than 10k locations in 145 countries, our company is constantly adding new partners in new locations and pushing for the best prices and service for our customers.
We currently serve more than 2.5 million customers monthly via our website, which is available in 23 languages while providing the best possible 24/7 customer support.
Our success stems from the fantastic international team we have put together, comprising more than 200 teammates of diverse backgrounds representing 38 nationalities. Each of our employees is a professional in their field and is given the autonomy to do their job as they see best and all the necessary support.