IT Service Desk Specialist
Work
Applying for the vacancy has ended
Description
YOUR NEW EXCITING CHAPTER IN THE WORLD OF AVIATION BEGINS NOW WITH SMARTLYNX AIRLINES!
We are a strong and rapidly growing industry-leading EU airline looking to expand and welcome new colleagues from all over the world.
Kickstart your career in aviation with ease: most of our positions don't require previous aviation experience. The mentoring and training are on us, and the enthusiasm and passion for aviation are on you!
Relocate to one of our headquarters in Riga, Tallinn, Malta, or Vilnius (coming soon!) or, in some available positions, work from anywhere in the world and visit your team when needed.
Join our growing company of more than 200 office employees and 650 crew members and become a part of a dynamic, diverse & reputable team providing splendid ACMI, charter, and cargo services for top-tier clients worldwide.
Explore our open positions, and don't hesitate to apply - we are excited to have you on the team. Let's reach for the stars together!
Requirements
- Relevant education in IT, Computer Science, or similar relevant field;
- In-depth knowledge of computer systems and willingness to learn;
- Hands-on experience with diagnosing and resolving basic technical issues;
- If you are an open and communicative personality you will fit right in our dynamic IT team;
- You should possess a high sense of responsibility and good time management skills;
- You should have good English, Latvian, Russian language skills;
- Good Windows OS skills - diagnosing network issues, installations, configuration, and remote support, MS Office 365;
- Strong experience in problem-solving and troubleshooting software application issues;
- Good documenting skills;
- Flexibility to work in shifts, including night shifts and overtime (from home), when needed;
- Previous proven experience in the delivery of IT supports services and experience working in a SharePoint environment will be considered as an advantage.
Duties
- You will be the first level of support - improve quality and reaction on IT services.
- You will cover the full spectrum of interesting tasks, including simple SharePoint requests. This is a great opportunity to join our growing IT team and be a part of a dynamic industry;
- You will be the first point of contact for employees seeking technical assistance and support in person or over the phone;
- You will track submitted requests from initial support response to resolution using corporate service desk software;
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues – based on IT knowledge base;
- Escalate incidents to the appropriate IT teams when required;
- Keep up-to-date IT assets inventory;
- Monitor computer systems and networks with the monitoring tool;
- Setting up accounts for new users;
- Work with corporate service desk software;
- Create technical/support documentation.
Proposal
- Opportunity to work with aviation experts;
- Advantages of working in a developing, international aviation company with a friendly, modern, and comfortable work atmosphere;
- Fully paid lunch in the office during lunch hours;
- 24/7 availability of a massage chair;
- Fresh fruit every day;
- Advanced health insurance;
- Aviation industry related benefits;
- Corporate & Social events;
- Professional and personal development opportunities while working in a fast-developing multicultural environment.
We at SmartLynx have flexibility embedded in our operations and that is not only what we expect from our employees towards us – we at SmartLynx give an opportunity to our employees to work not only flexible working hours but also do in hybrid or even full-remote mode if the position allows that.
This allows us to employ people all over the world as we are on our way to great expansion.
Location
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About the company
SmartLynx Airlines
We are an EU based airline, with headquarters in Riga, Latvia and two subsidiaries in Estonia and Malta.
SmartLynx Airlines specializes in full-service ACMI aircraft lease services and is an acknowledged ACMI, cargo and charter provider in the EU on Airbus A320, A321 and A330 aircraft.
Recognised as one of the top choices for aircraft lease solutions, we are supporting leading airlines with short and long term ACMI services by operating flights in Europe, Asia and Africa.
Our flight crew members represent more than 18 nationalities, speak multiple languages, and the average experience of captains is above 5 300 block hours and for first officers — above 1 900 block hours.
We are a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide.