Customer Care Coordinator (flexible location within Latvia, full-time or part-time)
Work
Salary(gross): from 1120 to 1120 EUR monthly
Applying for the vacancy has ended
Description
CUSTOMER CARE COORDINATOR
Make your smart move now and join our Team!
Norwegian is continuing with our growth in Riga and we are looking for more talent to join our Customer Care Centre. We are accepting applicants for both full-time and part time. Working as a Customer Care team member you will be an ambassador for Norwegians friendly customer service and you have a strong interest of resolving acute issues related to our customers travel needs. You provide high standard of customer service, have a strong work ethic and are willing to work as a part of a team and independently.
The Business Center in Riga is responsible for replying to all requests from passengers. This includes everything from the booking process until the passenger leaves the airport. To support our new Business Center in Riga, we are looking for representatives in different roles to ensure that we can deliver excellent customer service, and also good and relevant communication across all channels (phone, e-mail, social media, live chat).
Requirements
As a Customer Care Coordinator your mission will be to make our customers` experience enjoyable and smooth. You can be on this important mission by working from office, combining office and home, or working fully remotely from your home in Latvia.
This will be Your Smart Move if:
· You are service minded person, like to communicate with customers and have a positive attitude.
· You have a high degree of flexibility and resilience.
· You are able to perform tasks in a dynamic, high paced environment.
· You take ownership and love to help others by solving problems.
· You have a “Can do” attitude and willingness to pitch in with other tasks as needed.
· You are looking for the flexible and part-time job which can be done from anywhere.
· You don`t mind to work shifts, including weekends, evenings and national holidays.
· You are able to work in a pre-scheduled and structured work environment.
You are our ideal new colleague if:
· Your English language skills are at least B2 level, both verbal and written.
· You have frontline customer service experience in an airline, airport, a contact centre or similar.
· You have experience working in digital platforms and you quickly grasp new technologies.
· If you are fluent in any Scandinavian language or have experience working with any GDS systems, that would be considered as an advantage.
Duties
You`ll meet our customers in the frontline and your main duties will include:
· Providing frontline booking assistance for our customers via phone.
· Resolving acute issues related to our customers` travel needs, provide information and help.
· Handling customer claims and feedback in various channels.
· Performing administrative tasks to support business requirements as and when needed.
Proposal
We will be happy to welcome you in our team and offer the following:
· Employee priced flight tickets.
· Monthly salary starting from 1120 Eur gross.
· Performance bonus program.
· Health insurance available within the first month of work.
· Onboarding training and other opportunities for learning, development and career advancement.
· Dynamic, positive, friendly and exciting place to work in a global expanding organization with multicultural environment.
· Adjusting your working time to your needs as we offer flexible work time within shift framework, flexible workplace and part-time options.
· Full IT equipment for home office if working fully remotely.
· A sit-stand desk in brand new and cosy office in “Jaunā Teika”, if you would be working in office.
If this sounds like the right career step for you, we should talk! Apply Now here: https://ej.uz/3o9t
We will appreciate to receive a recent copy of your resume and a cover letter where you tell us why you want to join.
Please note: We can only accept applications that have been submitted through our recruitment system.
This is an open recruitment process and suitable applications will be reviewed on a rolling basis.
Flexible work location is considered within Latvia.
Location
Vacancies you might be interested in
Grāmatveža palīgs (apmaksātā prakse)
Vervo, SIA
- Internship • till 21.04.2024
Arhīvists dokumentu uzziņu sistēmas veidošanā
Latvijas Nacionālais arhīvs
- Internship • till 03.05.2024
Mājsaimniecību un mazo un vidējo uzņēmumu segmentu vadības daļas projektu vadītāja asistenta prakses vieta
Latvenergo
- Internship • Salary(gross): 500 EUR monthly • till 25.04.2024
Projektu vadītāja asistents
First Design Studio
- Internship • till 26.04.2024
About the company
Norwegian Air Resources Latvia
Make joining Norwegian your smart move!
We are Norwegian all the way and will be our customers smart move. We work hard to be the low-cost choice with a high-quality experience. We aim to be the sustainable option and a reliable ride by deliver smart solutions for our customers so they can tailor their journey to their needs. We are proud to be named as Europe's Best Low-Cost Airline and winning over 55 awards for our service, product, and innovation in the industry. Norwegian flies one of the youngest and most fuel-efficient fleets in the world.
Norwegian is continuing to grow and has opened a brand new Riga Support Office in autumn 2020. We have Customer Care department, Procurement, Accounting, IT developer teams and some other colleagues who are supporting daily operations of Norwegian from Riga. This is an international and multicultural team of 130 passionate professionals who communicate and collaborate with colleagues in Norway and Spain and travellers accross the globe.