Customer Success Engineer (front-end developer)
Work
Salary(net): from 700 to 1502 EUR monthly
Applying for the vacancy has ended
Description
Dynamic Yield is on the lookout for a “dynamic” Customer Success Engineer - someone who puts the extra mile into a smile. The major objective of this role is to maintain the highest levels of satisfaction for our valued customers. By focusing on project delivery, implementation consulting, customer assistance and post-implementation support, this role is critical in ensuring our customers get the most out of Dynamic Yield products.
A successful Customer Success Engineer works with customers to assess their requirements for personalization and optimization. They develop and deliver customers with unique implementations through the on-boarding and adoption phases until deployment and transfer necessary knowledge for customer success. This is a role for lovers of technical knowledge, lovers of developing projects from phase to phase, and for those who get satisfaction from making customers radiate with joy.
Requirements
- Experience with JS (NodeJS, React, Angular, AJAX are a huge plus)
- Good working knowledge of HTML and CSS across different platforms
- Being comfortable responding to the varying demands of working for a dynamic, international company
- Motivativation, well-developed communication skills and a strong desire to succeed
- Experience working with online Publishers or eCommerce - a plus
- Knowledge of e-commerce functions - a plus
- Good level of spoken and written English
Duties
- Develop front-end solutions for websites across major browsers and platforms
- Provide technical consultation to stakeholders
- Troubleshoot complex bugs raised by support, sales, and clients
- Identify product deficiencies and suggest/implement product improvements
- Report on project delivery
- Align with the Sales and Pre-sales teams, supporting these teams throughout the sales cycle if needed
- Design data exchange (import/export) solutions
- Clarify technical and business design of the end-to-end implementation
Proposal
Free Food
Fueled minds start with square meals. Our offices provide healthy snack options to keep you productive throughout the day.
Team Activities
We keep the team spirit going at all times, with numerous events and activities happening in the office, but also outside of the office.
Flexible Vacations
We’re not here to police your “me time.” Take the right balance of personal days off so you can always be fully on.
Well Established
This isn’t some little startup anymore. We’ve spent the last six years building a company that you can feel secure about. And as one of the fastest growing tech companies, we want you to help us grow, too.
Send your CV and motivation letter to danielle.feingold@dynamicyield.com
Location
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About the company
Dynamic Yield
Who we are
Dynamic Yield provides a variety of personalisation capabilities across different platforms to marketing and business users that allows serving truly personalised content to each and every visitor.
Designed from the very beginning to be open and flexible, Dynamic Yield combines the strength of a unified repository for data with the tools to activate personalized interactions across web, apps, and email. A true end-to-end platform, its emergence in the market has replaced the fragmented experiences of siloed systems with a cohesive and relevant customer journey.
Today, Dynamic Yield powers individualized experiences for more than 600 million users each month across hundreds of global brands. Its decisioning engine uses machine learning and predictive algorithms to build valuable customer segments in real time that can be used to take instant action via personalization, recommendations, automatic optimization, and one-to-one messaging.