CUSTOMER CARE REPRESENTATIVE
Work
Salary(gross): from 1000 to 1200 EUR monthly
Applying for the vacancy has ended
Description
Cabot Riga is seeking collaborative, customer-service driven talents to join our growing Customer Care department! In this role, you will be the main point of contact for customer orders and ensure their full and timely completion in collaboration with the customer and other departments in Cabot.
You will play a critical role in ensuring customer satisfaction, and work across teams at Cabot to ensure all customer needs are met.
Requirements
- Eagerness to provide excellent service to internal and external customers.
- Multitasking: setting right priorities, planning and coordination skills.
- Ability to work under pressure when needed.
- Good communication and teamwork skills.
- Previous experience in customer service is considered an advantage.
- Fluent in English.
- Ability to work evening shift.
Duties
- You manage customer orders from receipt to delivery, including coordinating the execution of shipments with transportation group.
- You keep customers well-informed of any changes.
- You find solutions to satisfy customer needs when issues occur.
- You keep records of customer orders in our ERP system.
Proposal
- Global development opportunities
- Annual and other bonuses
- Transportation and food allowance
- Health insurance from 1st day
- Training and Development
- Fresh fruit in the office
- Social events
- Recognition program
Location
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About the company
Cabot Corporation
Cabot Latvia is a Business Service Center consisting of more than 260 enthusiastic and talented team members. The center operates as part of Global Business Services organization within Cabot Corporation and it provides end-to-end process delivery to Cabot internal and external customers. Some of the functions represented in our office include customer service support, data management, transportation, financial services, digital support, purchasing, commercial support and accounting services.
We are committed to maintaining a safe, fulfilling work environment based on our core values of respect, integrity, excellence and responsibility.