EXPORT/IMPORT CUSTOMER CARE REPRESENTATIVE
Work
Salary(gross): from 1000 to 1100 EUR monthly
Applying for the vacancy has ended
Description
Do you want to play a valuable role in ensuring on-time delivery of products to customers across our global network?
Join our international team of import/export specialists!
You will receive orders from overseas customers and ensure their timely fulfillment, while monitoring smooth execution of customs formalities by our freight forwarder. Your action is critical in ensuring that our customers are truly satisfied with services provided.
Requirements
- Eagerness to provide excellent service to internal and external customers;
- Multitasking: prioritization, planning and coordination skills;
- Ability to work under pressure when needed;
- Previous experience with international trade, ocean and air freight shipping documentation, custom regulations and transportation procedures is required;
- Good communication and teamwork skills;
- Fluent in English.
Duties
- You manage orders from receipt to delivery and keep customers well informed of any changes.
- You work with freight forwarders to coordinate execution of shipments and customs formalities and monitor export documentation.
- You find solutions to satisfy customer needs if issues occur.
- You handle orders under letter of credit as per our internal procedure and check legal compliance of export/import transactions.
- You manage and follow up interregional replenishment orders from entry to delivery, based on supply plan.
Proposal
- Global development opportunities
- Annual and other bonuses
- Transportation and food allowance
- Health insurance from 1st day
- Training and Development
- Fresh fruit in the office
- Social events
- Recognition program
Location
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About the company
Cabot Corporation
Cabot Latvia is a Business Service Center consisting of more than 260 enthusiastic and talented team members. The center operates as part of Global Business Services organization within Cabot Corporation and it provides end-to-end process delivery to Cabot internal and external customers. Some of the functions represented in our office include customer service support, data management, transportation, financial services, digital support, purchasing, commercial support and accounting services.
We are committed to maintaining a safe, fulfilling work environment based on our core values of respect, integrity, excellence and responsibility.