Reception and Customer management internship in Barcelona
Internship
Applying for the vacancy has ended
Description
Our colleague is a high quality Hostels chain. They are customer oriented being really important for them the customer care and the relation with the guests. Their staff is fun and close, making the stay of the customers as good as possible.
Requirements
Requirements
- Fluent in English
- Intermediate Spanish
- Able to provide a training agreement
- Open to be available in different shifts Morning - Afternoon - Night, depending on the candidate.
Duties
Reception / Customer relationship management
Tasks:
As a reception member of a hostel, you will have to get involved in many different tasks, whilst remaining positive and keeping a smile in your face when dealing with customers. We really believe that this will be a really good experience to get to know different hostel areas.
Main tasks
- Checking guests in and out
- Answering all calls promptly in a courteous and efficient manner
- Ensuring all reservations are accurately actioned within the same day
- Basic concierge assistance
- Planning and organize group arrivals
- Liaising with other departments to prepare for group arrivals
- Assisting the Front office with closing of accounts
- Assisting in cash advances, exchange money, check guest folios
- Commercial information to customers
- Day to day processing and input of group reservations while following hotel reservations policy
- Maintaining a positive selling approach to maximize yield in both occupancy and rates
- Interaction with users and promoting and informing the guests about daily/weekly activities.
Proposal
Benefits
The internship is paid 100 € a month + Accommodation with the other staff and breakfast. Internet is also provided as well as living expenses as water, electricity, etc..
Location
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